Returns, Refunds and Cancellations Policy

Last updated: 28 July 2026

At Core Range Lab, we want you to be satisfied with your purchase. This policy explains how to cancel an order, request a return or report a problem.

Nothing in this policy affects your statutory consumer rights.

Order Cancellations

You may request to cancel your order at any time before it has been fulfilled.

You can submit a cancellation request through your customer account where this option is available or email corerangelab@gmail.com with your order number.

Once an order has been fulfilled or dispatched, it can no longer be cancelled. You may instead request a return after receiving it, subject to the conditions below.

If your cancellation is completed successfully, any payment collected will be refunded to your original payment method.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

To qualify for a change-of-mind return, the product must be:

• Unused and unopened.

• In the same condition in which it was received.

• In its complete original packaging.

• Returned with all seals, labels and protective packaging intact.

• Accompanied by your order number or other proof of purchase.

Because we sell food, drinks, supplements and nutritional products, we cannot accept change-of-mind returns for products that have been opened, used or had their security seal broken.

How to Request a Return

To request a return, email corerangelab@gmail.com with:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

Please do not send products back without first contacting us. We will provide the correct return instructions and return address.

Returns sent without authorisation or to an incorrect address may be delayed or refused.

Return Postage

For change-of-mind returns, customers are responsible for the return postage costs.

We recommend using a tracked delivery service and keeping your proof of postage until your return and refund have been completed. Core Range Lab cannot be responsible for return parcels that are lost or damaged before reaching us.

If a product is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return costs where required.

Refunds

Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. We aim to process refunds within seven working days of inspecting the return and always within the period required by applicable consumer law.

Your bank or payment provider may require an additional 5–10 business days to display the refund in your account.

If you exercise your statutory right to cancel within 14 days of delivery, we will also refund the cost of the least expensive standard delivery option offered when you ordered. Additional charges for express, next-day or premium delivery are not refundable beyond the standard delivery cost.

For returns made under our extended policy between days 15 and 30, the original delivery charge is not refundable unless the product was faulty, damaged or incorrectly supplied.

Non-Returnable Products

Unless faulty, damaged, incorrectly supplied or otherwise required by law, we cannot accept returns for:

• Food, drinks or supplements that have been opened or used.

• Products with broken or removed security seals.

• Products not returned in their original condition.

• Products damaged through misuse, improper storage or failure to follow the manufacturer’s instructions.

• Products liable to deteriorate or expire rapidly.

• Personalised or specially ordered products.

• Gift cards or digital gift cards where cancellation rights no longer apply.

Sale products may be returned within 30 days if they meet the normal return conditions. Products clearly marked as final sale or clearance may be excluded from our extended change-of-mind policy, but this does not affect your rights if a product is faulty or not as described.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as it arrives.

If a product is damaged, faulty, leaking, incorrectly supplied or missing from your order, contact corerangelab@gmail.com as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product, packaging and shipping label where appropriate.

Do not dispose of the product or its packaging until we have reviewed your claim.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate remedy, which may include a replacement, refund or other solution in accordance with your statutory rights.

Exchanges

We do not currently offer direct exchanges for change-of-mind returns. If you would like a different product or flavour, you should return the eligible product for a refund and place a new order.

Replacements may be provided for products that arrive faulty, damaged or incorrectly supplied.

Incorrect Delivery Information

Customers are responsible for entering a complete and accurate delivery address.

If an order is returned because the address supplied was incorrect, incomplete, refused or not collected, we may deduct the original delivery charge and any return-to-sender costs from the refund where permitted by law.

International Returns

International customers may request a return within 30 days of delivery, subject to the same eligibility conditions.

Customers are responsible for international return postage and any applicable customs documentation or charges unless the product was faulty, damaged or incorrectly supplied.

Original customs duties, import taxes and local handling charges are normally collected by third parties and cannot be refunded by Core Range Lab.

Your Statutory Rights

UK customers normally have 14 days after receiving an online order to tell us they wish to cancel, followed by another 14 days to return eligible products.

Some exceptions apply, including sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed and products that deteriorate or expire rapidly.

Products must also be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015.

Nothing in this policy limits or removes these statutory rights.

Contact Us

For cancellations, returns, damaged products or refund enquiries, contact:

Email: corerangelab@gmail.com

Core Range Lab
Unit 53, 2 Devonshire Street North
North Ardwick
Manchester
M12 6JQ
United Kingdom