Terms of service

Terms of Service

Last updated: 28 July 2026

1. About These Terms

This website is operated by Core Range Lab. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Core Range Lab.

These Terms of Service apply when you visit corerangelab.com, create an account, place an order or otherwise use our website and services.

By accessing our website or purchasing from us, you agree to these Terms of Service together with our:

Refund Policy: https://corerangelab.com/policies/refund-policy

Shipping Policy: https://corerangelab.com/policies/shipping-policy

Nothing in these Terms affects your statutory rights as a consumer.

2. About Core Range Lab

Core Range Lab is a UK-based online retailer of sports nutrition, supplements, protein products, energy drinks, functional beverages, snacks and related products.

Contact email: corerangelab@gmail.com

Trading address:

Core Range Lab
Unit 53, 2 Devonshire Street North
North Ardwick
Manchester
M12 6JQ
United Kingdom

3. Using Our Website

You may use our website only for lawful purposes. You must not:

Use the website fraudulently or unlawfully.
Attempt to gain unauthorised access to the website, its servers or customer accounts.
Introduce viruses, malware or other harmful technology.
Scrape, copy or reproduce website content without permission.
Use false information when placing an order or creating an account.
Interfere with the operation or security of the website.

We may restrict or suspend access where we reasonably believe these Terms have been breached.

4. Accounts and Customer Information

You may be able to create an account to manage orders and access certain website features.

You are responsible for:

Providing accurate, complete and current information.
Keeping your login details secure.
Informing us if you believe your account has been accessed without permission.
Ensuring you are authorised to use the payment method supplied.

We may cancel or suspend an account where fraudulent, abusive or unlawful activity is suspected.

5. Product Information

We take reasonable care to ensure product names, descriptions, images, ingredients, nutritional information, sizes and prices are accurate.

Product packaging, formulas, ingredients and designs may occasionally be changed by the manufacturer. Images are provided for illustration, and colours or packaging may appear slightly different depending on your screen or when manufacturers introduce updated packaging.

Always check the product label, ingredients, allergen information, warnings and directions before consuming a product. If you have an allergy or specific dietary requirement, contact us before ordering if you require clarification.

If information shown on our website conflicts with the information printed on the product you receive, do not consume the product until you have contacted us.

6. Supplements, Nutrition and Health Information

Information on our website is provided for general product and educational purposes only. It is not medical advice and must not be used as a substitute for professional medical diagnosis, treatment or dietary advice.

Results from supplements and nutrition products vary between individuals. We do not guarantee any particular health, fitness, weight-management or performance result.

You should follow the manufacturer’s recommended serving instructions and warnings. Do not exceed the recommended daily amount.

Before using supplements or products containing stimulants or high levels of caffeine, seek advice from a qualified healthcare professional if you:

Are pregnant or breastfeeding.
Are under 18.
Have a medical condition.
Take prescription medication.
Have a sensitivity to caffeine or other stimulants.
Are unsure whether a product is suitable for you.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Competitive athletes are responsible for checking whether products and ingredients comply with the rules of their governing body or testing programme. Unless expressly stated, we do not guarantee that a product is suitable for drug-tested sport.

7. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

After receiving your order, we will send an acknowledgement email. This confirms that we have received your order but does not necessarily mean it has been accepted.

A contract is formed when we send confirmation that your order has been dispatched. If an order contains multiple products dispatched separately, a separate contract may be formed for each dispatched product.

Please check your order details carefully before submitting your order. Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or has been dispatched.

8. Order Acceptance and Cancellation

We may refuse or cancel an order where:

A product is unavailable.
Payment cannot be authorised.
The price or product information contains an obvious error.
Delivery restrictions prevent us from fulfilling the order.
We suspect fraud, misuse or unauthorised payment activity.
The order breaches a purchase limit or these Terms.

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

We will not substitute an unavailable product with a different product without your agreement.

9. Prices and Payment

All prices are displayed in pounds sterling unless another currency is selected or clearly shown.

Prices include applicable UK taxes unless stated otherwise. Delivery charges are shown separately during checkout.

International customers may be responsible for customs duties, import taxes and handling charges imposed by their destination country.

We accept the payment methods displayed at checkout. Payment must be successfully authorised before an order can be processed.

We may change prices at any time, but changes will not affect orders that have already been accepted.

If a product has been listed at an obviously incorrect price, we may cancel the order and refund any payment made or contact you to confirm whether you wish to continue at the correct price.

10. Discounts and Promotions

Discount codes and promotional offers:

Must be used within the stated promotional period.
Cannot be exchanged for cash.
May be limited to particular products, customers or order values.
Cannot be combined unless expressly stated.
May be withdrawn or changed where reasonably necessary.

Discount codes must be entered during checkout. We may not be able to apply a discount after an order has been placed.

11. Availability

All products are subject to availability. Adding a product to your basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, such as waiting for restock, removing the unavailable product or receiving a refund.

12. Delivery

Delivery options, charges and estimated times are available in our Shipping Policy and during checkout.

Delivery estimates are not guaranteed. Delays may occur because of courier disruption, severe weather, customs processing, public holidays, incorrect delivery information or other circumstances outside our reasonable control.

For UK consumer orders, products remain at our risk until they are delivered into your physical possession or to a person identified by you to receive them.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.

Please contact us if your order has not arrived within the estimated timeframe so we can investigate with the courier.

13. International Orders

International orders may be subject to customs duties, import taxes, clearance charges and local fees.

Unless expressly stated otherwise, international orders are shipped Delivered at Place (DAP). This means the recipient is responsible for applicable customs duties, import taxes and local charges.

Customs authorities may delay, inspect or refuse a shipment. We are not responsible for customs delays or charges imposed by authorities in the destination country.

Customers are responsible for checking whether products can legally be imported into their country before ordering.

14. Cancellation and Returns

If you are a UK consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving it without giving a reason.

You must tell us clearly that you wish to cancel. After notifying us, you must return the products within a further 14 days.

Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it. We recommend using a tracked service and retaining proof of postage.

Returned products should be handled only as much as reasonably necessary to inspect them. We may reduce a refund where the value of a product has been reduced by unnecessary handling.

The statutory cancellation right may not apply to:

Products that are liable to deteriorate or expire rapidly.
Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.
Personalised or specially prepared products.
Other products excluded under applicable consumer law.

Any additional voluntary return period is explained in our Refund Policy.

15. Refunds

Where a valid cancellation applies, we will refund:

The price paid for the returned product.
The cost of the least expensive standard delivery option offered at the time of purchase.

Additional costs paid for express or premium delivery may not be refundable beyond the cost of standard delivery.

Refunds will be issued to the original payment method within 14 days of receiving the returned products or receiving acceptable evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to display the refund.

16. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact corerangelab@gmail.com as soon as possible if a product is:

Faulty.
Damaged in transit.
Not as described.
Incorrectly supplied.
Missing from your order.

Please include your order number and clear photographs where appropriate.

Products must be of satisfactory quality, fit for their intended purpose and as described. Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy and cover reasonable return costs where required by law.

17. Website Content and Intellectual Property

Unless otherwise stated, the content of this website—including text, graphics, logos, photographs, videos, layouts and design elements—is owned by or licensed to Core Range Lab.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission.

Third-party product names, logos and trademarks belong to their respective owners.

18. Reviews and Customer Content

If you submit a review, image, comment or other content, you confirm that:

It is accurate and based on your genuine experience.
You have the right to submit it.
It does not infringe another person’s rights.
It is not unlawful, abusive, defamatory, misleading or offensive.
It does not contain malware, spam or unauthorised advertising.

You retain ownership of your content but grant us a non-exclusive, royalty-free licence to display, reproduce and use it in connection with our website and marketing.

We may remove content that breaches these Terms or applicable law.

19. Third-Party Services and Links

Our website may include links to third-party websites and services, including payment providers, couriers and social media platforms.

We are not responsible for the content, security, availability or privacy practices of third-party websites. You should review their applicable terms and privacy policies before using them.

20. Shopify

Our online store is hosted and supported by Shopify. Shopify provides the ecommerce platform that enables us to sell products to you.

Your purchase contract is with Core Range Lab, not Shopify. Shopify is not the seller of the products available through our store.

Your use of Shopify-supported services may also be subject to Shopify’s applicable policies.

21. Privacy

We handle personal information in accordance with our Privacy Policy:

https://corerangelab.com/policies/privacy-policy

Our Privacy Policy explains what information we collect, how it is used, when it may be shared and the rights available to you.

22. Website Availability and Errors

We aim to keep the website available, accurate and secure. However, we do not guarantee that access will always be uninterrupted or error-free.

We may correct errors, update information, withdraw products or temporarily suspend parts of the website without notice where reasonably necessary.

Nothing in this section affects an order that has already been accepted unless an obvious pricing or product information error has occurred.

23. Our Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of your statutory consumer rights.
Any other liability that cannot legally be excluded.

If we breach these Terms, we are responsible for losses that are a foreseeable result of that breach or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable, losses caused by events outside our reasonable control or business losses where you purchased as a consumer.

24. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, extreme weather, natural disasters, strikes, customs delays, governmental action, supply-chain disruption, internet failure or interruption to payment services.

We will take reasonable steps to reduce the effect of such events and keep affected customers informed where appropriate.

25. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or applicable law.

The latest version will be published on this page with an updated revision date. Changes will not normally apply retrospectively to orders already accepted.

26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

27. Governing Law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live. Nothing in this section removes any consumer protection provided by the law of your country of residence.

28. Contact Us

Questions about these Terms of Service or an order should be sent to:

Email: corerangelab@gmail.com